Return Policy

Returns are quick and easy. Just follow these steps:

  1. Send an email to our team in the "CONTACT US" section of this website. Please provide the order number in the email message. A member of our team will send you an email with the shipping note, which will include the return authorization number. NOTE: You cannot make a return without completing this step.
  2. Return the unused/undamaged item(s) in the original packaging with all parts and accessories to ensure a credit to your account.
  3. Go to a Canada Post office with your packing slip and insert it into the self-adhesive envelope provided. Be sure to remove all irrelevant labels from the outside of the box.
  4. The package must be returned to the following address

Boutique Artisans Canada Québec
30 Côte de la Fabrique,
Quebec City, Qc
Canada, G1R 3V7

  1. A 10$ fee (plus taxes) will apply to all returns and will be deducted from the refund or credit. Please note that all store returns are free.
  2. To ensure a credit, items must be returned within 15 days of receipt of your purchase. The postmark will be considered the return date.

If you have any questions, please contact us using the "CONTACT US" section. It will be our pleasure to accompany you and help you remotely