Refund policy

If you would like to return an item

1. Send an email to info@artisanscanada.com. Please provide the order number to the Customer Service agent. You will then receive an email with the transport voucher, on which the return authorization number will be indicated.
   NOTE: You will not be able to return merchandise without completing this step.
   All our products in the "Sale" section are final sales.
2. Return the unused/undamaged item(s) to the original packaging with all parts and accessories to ensure credit to your account.
3. Go to a Canada Post office with your transportation voucher and insert it in the self-adhesive envelope provided. Be sure to remove any irrelevant labels from the outside of the box.
4. A fee of $10 (plus taxes) will apply to all returns and will be deducted from the refund. Please note that all in-store returns are free.
5. To ensure credit, items must be returned within 15 days of receipt of your purchase. The postmark will be taken as the return date.
6. The package must be returned to the following address:

Boutique Artisans Canada Quebec
30 Côte de la Fabrique
Quebec Qc
Canada G1R 3V7